All guests must be aware and accept the risks of all activities. Travel Insurance including Personal Accident & Cancellation Insurance are highly recommended.
1.1 In this document wherever the context so admits the following expression shall have the following meanings respectively: ‘Deposit’ shall mean €400 per person. ‘Head office’ means Wellness Italy, Via San Bartolomeo 23, Trastanello, Comune di Armo, Imperia (IM)18026, Italia. ‘Guest’ means the person or persons listed on the booking form(s). ‘Major change’ means changing the dates/ location booked or majority of the retreat contentover 80%. ‘Force Majeure’ means any situation or event beyond the control of Wellness Italy. This could be the Act of God, war, terrorist activity, civil strife, strike, riot, industrial disaster, breach of contract by Wellness Italy suppliers, fire, adverse weather or road conditions, bureaucratic obstacles, changes in schedules or modes of transport by ferry companies, airlines and bus/ train operators. ‘Retreat Director’ means the member of staff responsible for the delivery of the agreed retreat programme and/ or service.
1.2 Where the expression ‘Guests’ includes two or more persons the obligations expressed or implied relate directly to the individual.
1.3 Any reference to a statute shall include any statutory extension or modification or re-enactment of such statute and any other instrument plan, regulation permission or direction made or issued there under or delivered validity there-from.
1.4 Wording importing the singular meaning shall include the plural meaning vice-versa. All wording within the booking conditions is generalised to the Guest referring to the male, female and non-binary genders.
1.5 The Clause and paragraph headings are for the convenience only and shall not effect the construction of this document.
1.6 The expressions used in the particulars shall have the same meanings when used hereafter in these booking conditions.
2.1 A contract for the activity and / or service is made between Wellness Italy and the Guest on the issue of written confirmation of Booking by Wellness Italy.
2.2 The Contract is subject to these booking conditions, which the Guest has been deemedto have read and fully understood. These booking conditions can only be varied by written agreement between Wellness Italy and the Guest.
2.3 No verbal representations made by Wellness Italy shall be relied upon by the Guest.
3.1 To place a booking Wellness Italy required a completed Booking form and/or individual information form with deposit fee. Guests booking by telephone, email, WhatsApp or fax will have been deemed to read the booking conditions and to have signed the declaration on the ‘individual information form’. A booking is accepted and becomes binding only from the date when Wellness Italy has confirmed acceptance in writing by means of a ‘confirmation of booking email or letter’. Wellness Italy reserves the right to decline any booking at their discretion. Email and telephone bookings are treated as provisional and are only confirmed once funds have cleared in to the Wellness Italy bank account.
3.2 The balance of the fee is payable four weeks before commencement of the retreat, unless agreed otherwise on confirmation of booking. In the event that the balance is not paid Wellness Italy will have the discretion to treat the booking as cancelled by the guest and re-sell the retreat place.
3.3 The whole retreat fee is required to secure a place for any booking made within four weeks of the commencement of the retreat.
4.1 The price at the time of booking covers the cost of the planning, organising and delivery of the proposed activity and/ or service. Once the deposit is cleared, the agreed programme will be delivered. If the Guest wishes to change the programme once the deposit has been paid, additional reasonable costs may be levied by Wellness Italy at their discretion.
4.2 It is the responsibility of the Guest to arrange travel to the site/ location for the proposed activity and or service unless previously organised and stated. The Guest is also responsible for their own personal medical requirements and personal footwear equipment and clothing unless otherwise stated.
Should the Guest wish to cancel, cancellation charges will be imposed. These are calculated from the date written or email notification is received by Wellness Italy at their Head Office and shall be calculated as a percentage of the total price and shall be based on the following. Number of days before arrival date that the written notification of cancellation is received:- Amount payable 4 weeks or less: Total fee is due no refund Less than 8 weeks: 50% of the full fee will be due to Wellness Italy Less than 12 weeks: €400 deposit will be due to Wellness Italy There is a 25% handling fee of the retreat price if we receive notice of cancellation or reschedule/ transfer more than 21 days in advance or the scheduled retreat. If you cancel
or want to reschedule/ transfer 14 days or less in advance for any reason there are no refunds. There are no exceptions. Participants who don’t show up at activities forfeit the full cost.